F.A.Q's
Do you offer a complete removals service?
Is the booking deposit refundable?
Do you offer furniture assembly & disassembly?
What are the costs if we go over the hours booked?
Where is your storage facility?
What happens if items are damaged during the move?
Do you charge depot to depot?
Are there any other fees or charges on top of the hourly rate?
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Do you pick up and drop off after hours?
Absolutely. We offer a 24/7 delivery service. There is a 20% increase in the hourly rate between 7pm and 7am and Sundays.
Can I track my goods?
Yes, you can view and track your goods simply by requesting it from our LIVE GPS TRACKING SYSTEM
How are you going to protect my goods during the transportation?
Regardless of the items and contents you wish to have transported safely & securely, SECURIER's specialised protective transportation cases within our secured & remotely monitored vehicles, well, lets just say your items are travelling first class. Such protection partnered with Protective Services Professionals, we are the REAL option when it comes to Australian Secured Transport.
Should I pack my items in to boxes, and are there any implications with me doing this?
You will not be covered for damages sustained to your effects as a result of your packing or accidental damages within our transportation cases.
Do I really need to take out insurance?
We like to think we are the reason you don't need it. However, we recommend all clients our take out transport insurance cover for peace of mind. Whilst we do our upmost to ensure your goods arrive in the same condition(if not better) as when collected, accidental loss or damage may sometimes occur. Simply let us know and we'll provide the additional fee for the insurance.
Size does matter?
Life is short and as we cherish every second of the day, certain items require dismantling to travel in a safe & streamlined manner. Securier can dispatch one of our mobile disassembly unit's as an additional service, simply ask our consultants for further information.